Refund policy

Exchanges and Returns

Change of minds.

We do not offer a refund or replacement if you change your mind. We will offer you a refund if;

• The product is faulty, and we cannot replace the item for you.
• Is significantly different from the sample or description

In all cases, a receipt or some other proof of purchase will need to be provided.

Returns for faulty items

If the item(s) you ordered arrives faulty or damaged the following terms will apply.

• You will need to contact the customer support team in regards your product(s) being faulty within 21 days of receiving it.
• You can get in touch with the customer support team via the email returns@tcgame.com.au or call the number on your invoice to organise a return for the product(s)
• TC Game will organise a replacement product for you, in the event that a replacement is not available a refund will be issued once the item(s) have been received by us.
• The postal costs for the replacement for the faulty product(s) will be covered by TC Game. A prepaid postage label will be emailed to you. Print it out, stick it on the parcel you received the stock in, drop it off at any Auspost shop or post box.
• Make sure to fill in and include the returns form that was packaged with your order when sending the product back for an exchange.